All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
All our suppliers must offer one of these three return policies:
- No return
- 15 days return
- 30 days return
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (30 days)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- The product har errors or are defective
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Used products for personal use as underwear, swimwear etc.
*You can submit refund requests within the guaranteed period for delivery (15/30 days). You can do it by sending a message on our contact page by filling out the contact form.